Before the pandemic, only a small percentage of employees (6%) worked from their homes. However, studies predict that by 2025, over 36.2 million Americans will be working remotely, signifying an 87% increase from pre-pandemic levels. Failure to implement best practices in managing remote employees can lead to feelings of neglect and disengagement among them.
Regardless of whether an organization has a handful or hundreds of remote workers, learning how to manage them effectively is crucial in preventing disengagement. By adhering to best practices for remote work and maintaining them, an organization can establish a reputation as a desirable workplace, attract talented candidates from around the world and retain exceptional employees already working remotely for the company.
The key elements of managing remote employees can be simplified to two things: establishing connection and promoting collaboration. A successful remote management strategy involves ensuring that your remote workers feel connected to the rest of the team and have opportunities to collaborate on crucial projects.
If you suspect that some members of your remote team are facing challenges, your first priority should be to assess whether they are connected and collaborating effectively. Remember, your employees are your top priority.
10 Best Practices for Managing Remote Employees
1. Invest in the Right Tools
Providing your employees with the appropriate resources to perform their tasks efficiently is essential, regardless of whether they work remotely on specific days or full-time. Utilizing the following tools can facilitate productivity, teamwork, and enhance the overall work experience of your employees.
-
Chat and collaboration tools (Google Hangouts, Slack, etc.)
-
Video calling
-
Screen sharing
-
Project management system (Asana, Wrike, etc.)
-
Automated onboarding software
-
HR software with employee self-service
-
Recognition and reward system
Having a wide range of choices available, discovering tools that collaborate effectively to establish a smooth encounter for your staff can make a significant difference.
2. Facilitate Strong Personal Connections
Establishing and maintaining high employee engagement is highly dependent on positive relationships at work. According to Gallup, having close friendships with colleagues can significantly enhance employees’ satisfaction with their organization. The research further indicates that employees who have work friends are more likely to:
-
Engage with customers and internal partners
-
Be more productive
-
Support a safe workplace
-
Innovate and share ideas
-
Have fun at work
Remote workers rely heavily on establishing connections and friendships with their coworkers, as they have fewer chances for in-person interactions. However, the lack of casual interactions also means that fostering and maintaining these relationships requires more intentional effort.
Unless the management, team members, and leaders of the organization invest time and energy in building relationships with their remote employees, the latter may feel excluded and isolated.
3. Be Intentional About Team Collaboration
Although some collaboration occurs during planned meetings or structured brainstorming sessions, a significant portion of it arises during spontaneous, informal discussions outside of these formal gatherings. To perform their best, remote employees must experience a sense of professional attachment to their company through collaboration. When teams fail to make a consistent effort to collaborate and interact with their off-site colleagues, they may proceed with decisions and initiatives without consulting all relevant parties. A recent survey indicated that 86% of participants attributed workplace failures to inadequate team collaboration.
Failing to involve remote employees can lead to them feeling uninformed and undervalued, while also causing your organization to miss out on their valuable insights and expertise. Therefore, it’s important to follow remote-work best practices and be careful to include remote team members in crucial decision-making and project breakthroughs. While this may be difficult, it is achievable with the right tactics and resources.
4. Establish Clear Remote Work Policies
Develop a policy for remote work that outlines expectations and guidelines for remote employees to ensure compliance. It is essential to customize these policies according to your organization’s needs, industry, and the specific responsibilities of each employee. This involves establishing policies concerning:
-
Work hours
-
Virtual productivity recommendations
-
Company policy compliance
-
Compensation and benefits
-
Home office equipment
If your organization provides a mix of hybrid, virtual, and on-site job opportunities, it is essential to clearly define the policies that are applicable to remote personnel in contrast to those with distinct working hours. This will ensure that all individuals are informed of the expectations from the outset.
5. Be Responsive and Available
When managing remote employees who are in different time zones, it can be difficult to ensure availability for impromptu meetings. To overcome this challenge, it’s important to establish expectations for when team members can expect to reach each other. It’s also important to be mindful of time differences when scheduling meetings. To avoid miscommunication, it’s best to establish guidelines for responding to messages and emails outside of working hours. This can be done by setting reasonable expectations for response times and communicating these guidelines from the beginning.
6. Provide Face-To-Face Meeting Opportunities
Collaborating with colleagues, either individually or as a team, has numerous advantages such as fostering a strong company culture, building rapport, and enhancing engagement. Even when working remotely, face-to-face meetings remain critical. Thanks to video conferencing platforms like Zoom, Skype, and Google Meet, you can easily convene with your team virtually as if you were in the same room. It’s not a secret that getting to know your coworkers is easier in person. Therefore, consider dedicating a few minutes at the beginning of each virtual meeting to use icebreaker questions or encourage employees to chat about their day. Despite being a small gesture, it can make a significant difference.
Finally, it’s essential to ensure that remote workers will find the meeting worthwhile. We’ve all been in meetings that could have been an email or felt like a waste of time. To prevent this, make each meeting count.
7. Make Meetings Accessible
Conducting virtual meetings can pose certain distinct difficulties, particularly when some team members are physically present in the office while others are working remotely. Apart from technical glitches that cannot be prevented at times, remote employees tend to be less participative. Establish a set of directives for your team to adhere to during meetings and motivate them to participate actively.
Below are a few ideas for keeping remote meetings accessible and engaging for everyone:
-
Specify whether or not the call requires team members to be on video
-
Give everyone a chance to join in time with a grace period at the start of each call
-
Set a meeting agenda to provide context and talking points
-
Let team members know if they should prepare beforehand
-
Keep the meeting brief to respect everyone’s time
-
End each meeting with at least one action item or takeaway for the group
8. Hold Regular Check-Ins
According to a recent survey, 70% of the respondents expressed their desire for more frequent check-ins on a daily or weekly basis. To boost employee engagement, it is recommended to conduct regular check-ins, even if there is no urgent matter to discuss. These check-ins can be in various forms, such as daily team meetings or one-on-one sessions with each team member. It is crucial to keep in mind that the check-ins should not consume too much time, and a duration of 15 to 20 minutes is sufficient.
These quick check-ins are ideal for:
-
Checking in on goals and progress
-
Evaluating the current workload
-
Answering questions
-
Establishing rapport
9. Include Remote Workers in Virtual Team Building
Remote teams must also engage in team building. Virtual team building involves getting team members to work together, exchange skills or experiences, attend online events, or simply enjoy each other’s company.Virtual team building helps to enhance team cohesion and increase employee motivation. Whether you’re playing a trivia game, asking each other engaging icebreaker questions, or having a virtual lunch break together, making an effort to socialize with remote team members can help them feel more connected and invigorated.
10. Send Some Snail Mail
Gift-giving is not limited to holidays or important events. It can have a positive impact on employees’ productivity and motivation, as well as strengthen relationships and boost morale. Furthermore, a survey revealed that 57% of employees are inclined to remain loyal and continue working for a company that gives gifts. Therefore, it is important to carefully consider the gifts and opt for something meaningful and personal, like physical cards, letters, or swag packages.
Bottom Line
Your remote workforce possesses great potential for impressive productivity, creativity, and innovation, and can deliver strong performance. Nonetheless, failure to effectively manage your remote staff may result in them leaving and taking their valuable skills and expertise elsewhere. Not sure where to start the process of defining your company’s Employee Value Proposition?
SW HR Consulting has been helping companies to build their teams and values for over 10 years. Contact us to find out more about our unique hr outsourcing services and see how our expertise can benefit you.